eInvoicing FAQs -
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Frequently Asked Questions
We've compiled a list of answers to generally asked questions.
General FAQ's
- Do I need to install anything?No. Link4 is 100% cloud-based and requires no installation or software downloads. You simply connect your existing Cloud Accounting or ERP system and start sending and receiving eInvoices via immediately. This non-invasive approach ensures a fast setup, minimal IT effort, and seamless adoption for New Zealand businesses and government suppliers.
- Can I still use my Accounting software?Yes. Link4 works with your current accounting software-not instead of it. Popular New Zealand  platforms like MYOB, Xero, QuickBooks, and others integrate easily with Link4. By automating invoice delivery and reducing manual data entry, Link4 enhances the value of your existing system and improves your overall financial workflow.
- Can I contact someone at Link4?Absolutely. Our team is available via Live Chat on the Link4 website and within your Link4 Account. During business hours, our specialists can help with onboarding, troubleshooting, or eInvoicing guidance. You can also leave your email and message anytime, and we will respond as soon as possible.
- Is it secure?Yes. Link4 uses SSL encryption, server-separation architecture, and industry-standard security practices to protect your data. Your connected Accounting or ERP system also adds its own security layer. Combined with the Peppol framework, Link4 ensures safe, verified, and compliant eInvoice exchange.
- How is this different from EDI?Link4 simply delivers the same outcome as EDI-electronic data exchange between systems-but with no installation and no custom integrations. Link4 uses the global Peppol network, making it non-invasive, easier to adopt, and universally compatible with modern accounting systems.
Supplier (Sellers) FAQs
- What are the benefits to me for sending eInvoices?Sending eInvoices with Link4 improves cash flow, accuracy, and invoice delivery speed. Your invoice goes directly into your customer’s accounting system-no printing, posting, or emailing PDFs. You can also track invoice status (delivered, accepted, paid,etc) via Invoice Responses, view dashboards, and analyze payer history, giving your business clearer insights and faster payments.
- How do I get my customers to use Link4?Simply visit the ‘My Customers’ page in your Link4 Account  and send them an invitation and notifies you once your customer is successfully linked for eInvoicing.
- How does it work if my customer hasn’t registered on Link4?Link4 works best when both parties are connected through the Peppol network. If your customer is not yet registered, Link4 automatically sends the invoice as a PDF fallback, ensuring they still receive it without disruption.
- How much does it cost?Link4 offers a 3-month freemium plan, allowing suppliers to send eInvoices at no cost during the introductory period. Paid plans are affordably priced, typically costing less than a postage stamp per invoice. For detailed pricing, contact us at [email protected].
- Can I invite all my customers at once?If you are not enjoying seamless invoice delivery by exchanging eInvoices with your trading partners via Link4, you can submit a deactivation request to our Support Team and we help you disconnect.
- What happens if I want to discontinue using Link4?If you are on a paid plan, just give us 30 days' notice and we will terminate your subscription, you have to click on a link to disconnect from Link4. If you are still on the free trial version, just click on the disconnect link.
Customer (Buyers) FAQs
- What are the benefits to me from receiving invoices through Link4?Receiving eInvoices with Link4 eliminates manual data entry, scanning, and PDF imports. Invoices arrive directly inside your accounting software, reducing errors, saving time, and eliminating paper handling. This streamlines your Accounts Payable process and improves operational efficiency.
- How do I get my supplier to use Link4?Log in to your Link4 account and via  the ‘My Suppliers’ page, you can send your suppliers a direct invitation to connect via the Peppol network alerting them that you are ready to receive their eInvoices. Link4 notifies you the status.
- How much does it cost?
Link4 offers a 3-month freemium plan for SMEs using cloud accounting software, allowing you to receive up to 10 eInvoices per month at no cost.
Paid plans are simple, affordable, and designed to scale as your business grows.
If you’re using an ERP system or would like to explore pricing and integration options in more detail, feel free to reach out to us at [email protected]
General FAQs
No, there is nothing to install.
Yes, Link4 is not designed to replace your Accounting software, but it will enhance its value for you. Link4 will make you appreciate your Accounting software more.
Yes, our expert team is available through Live Chat on the Link4 website as well as through the Link4 application. If you have any questions or require support, please don’t hesitate to start a conversation. Our team is available during regular business hours in Australia, but you can always leave your email and message and we will respond to you ASAP.
Yes, we use SSL and Server Separation strategies. Additionally, your Accounting software also has its own layer of security to protect your details.
It’s the same concept as EDI Â- electronically transferring data from one system to another, but there is nothing to install. Link4 is non-invasive. It will not have an impact on any software systems you currently use.
Supplier (Sellers) FAQs
Link4 can mean increased cash flow as eInvoices make it into your client’s Accounting system faster. There is no need to print and post, or send invoices as PDFs or via emails. It is fast and simple. Also, you can track if the invoice has arrived, been accepted, paid, etc. Link4 includes dashboards so you can clearly see a payer’s history and you can track trends easily.
Go to the ‘My Customers’ page and send an invite from that page. Link4 will send the details to your customers so they can connect, and you will be advised when they do.
Link4 works best when both the supplier and customer are connected, but if your customer has not made the connection yet, then the invoice is sent as a PDF.
Link4 is a freemium solution so there is no charge to use it unless you want to upgrade to a monthly plan for the premium features. Even on the paid plans, the average cost is less than an Australian postage stamp to send an invoice. Have a look at our pricing page for full options.
Yes, Link4 allows you to invite all the customers in your Accounting system that you select to receive an invitation.
If you are on a paid plan, just give us 30 days' notice and we will terminate your subscription, you have to click on a link to disconnect from Link4. If you are still on the free trial version, just click on the disconnect link.
Customer (Buyers) FAQs
It will save you time. No need for manual data entry. No need to scan invoices to get them into your Accounting software or import them as PDFs. Also, it saves you from having to deal with paper invoices.
Login to your Link4 account and go to the 'My Suppliers' page. You can send invitations to your supplier from there.
Being a freemium solution, Link4 will not cost you anything to use until you want to upgrade to the premium features. You can receive up to 10 invoices a month on the free plan. Even in the paid plans, the average cost is less than an Australian postage stamp to receive an invoice or bill. Checkout our pricing page for monthly plan details.
