Customer Support Executive

Customer Support Executive

Do you want a meaningful role with a company that is making a real difference to every business? Do you want to be involved in one of the most important business operations areas in the world today: e-Invoicing? Then join our energetic and growing team… help us revolutionise an industry.

About the Role
  We are currently looking for a Customer Support Executive to help nurture our customers as they adopt e-Invoicing.

The role:
  We are looking for an enthusiastic Customer Support Executive who will provide excellent, support for small, medium and large enterprise customers alike. The ideal candidate is a quick learner with a positive, can-do attitude, friendly personality, with strong problem-solving abilities.

Experience with online support forums and communities is a plus!


  • Provide first-class customer support to both enterprise  and small business end users.
  • Onboard, train and proactively drive product adoption.
  • Foster an online community for Link4 customers.
  • Determine severity, frequency, possible workarounds. Work with Production/Engineering as needed to assess.
  • Document product changes, maintain and improve online product support pages.
  • Work with the Product team to identify opportunities to improve Link4’s offering and reduce the number of support questions and issues.


  • 1 or more years working directly with customers to resolve issues (support, technical account management or similar)
  • Comfortable troubleshooting problems with customers over the phone, live chat and via email and a natural curiosity about technology
  • Strong communication and collaboration skills, both within the immediate team and with other groups
  • Strong attention to detail and a sense of humour
  • Familiarity with support-ticketing systems

Preferred Skills

  • Familiarity with Support platforms like Zoho Desk, Project Management tools like JIRA or other bug-tracking systems
  • Prior experience with startups, or a high level of flexibility and comfort in a loosely-structured environment
  • A background in coding, QA, or a similar technical interest is preferred
  • Experience serving enterprise-level customers is a plus
Job Category: Customer Support Executive
Job Type: Full Time
Job Location: Malaysia

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