FAQ

We are here to Help

Get instant answers to common questions

Frequently Asked Questions

We have compiled a list of answers to common questions

  • General FAQs

No. There is nothing to install.

Yes. Link4 is not designed to replace your accounting software, but it will enhance its value for you. Link4 will make you love your accounting software more.

Yes, our team is available through Live chat on the Link4 website as well as through the Link4 application. If you have any questions or support needs, please don’t hesitate to start a conversation. Our team is available during normal business hours in Australia, but you can always leave your email and message and we will respond to you ASAP.

Yes. We use SSL and server separation strategies. Additionally, your Accounting software also has it’s own layer of security to protect your details.

It’s the same concept as EDI ­ electronically transferring data from one system to another, but there is nothing to install. Link4 is noninvasive. It won’t have an impact on any software systems you currently use.

  • Suppliers (Sellers) FAQs

Link4 can mean increased cash flow as invoices make it into your client’s accounting system faster. There is no need to print and post, or PDF and email invoices. It is fast and simple. And you can track if the invoice has arrived, been accepted, paid, etc. Link4 includes dashboards so you can clearly see a payer’s history and you can track trends.

Go to the ‘My Customers’ page and send an invite from that page. Link4 will send the details to your customer so they can connect, and you will be advised when they do.

Link4 works best when both the supplier and customer are connected, but if your customer has not made the connection yet, then the invoice is sent as a PDF.

Link4 is a Freemium solution so there is no charge to use it unless you want to upgrade to a monthly plan for the premium features. Even on the paid plans, the average cost is less than an Australian postage stamp to send an invoice. Have a look at the pricing page for full options.

Yes. Link4 allows you to invite all the customers in your accounting system that you select to receive an invitation.

If you are on a paid plan, just give us 30 days notice and we will terminate your subscription and you click a link to disconnect from Link4. If you are still using a free trial, just click the disconnect link.

  • Customers (Buyers) FAQs​

It will save you time. No need to for manual data entry. No need to scan invoices to get them into your accounting software, or importing PDFs. And it saves you having to deal with all those paper invoices.

Go to the ‘My Customers’ page and send an invite from that page. Link4 will send the details to your customer so they can connect, and you will be advised when they do.

Being a Freemium solution, Link4 won’t cost you anything to use until you want to upgrade to the premium features. You can receive up to 10 invoices a month on the free plan. Even the paid plans have the average cost at less than an Australian postage stamp to receive an invoice or bill. Check out the pricing page for monthly plan details.

Video Tutorials

We have more videos to help you with using Link4

How to Change Your Logo in Link4

How to create a Link4 Account

How to Change Email Settings in Link4

How to Invite Your Supplier to Link4

How to Reset Your Password

Can not find what you need? Our award-winning customer care team is here.