FAQ

GENERAL

Do I need to install anything?

No. There is nothing to install

Can I still use my Accounting software?

Yes. Link4 is not designed to replace your accounting software, but it will enhance it’s value for you. Link4 will make you love your accounting software more.

Can I contact someone at Link4?

Yes, our team is available through Live chat on the Link4 website as well as through the Link4 application. If you have any questions or support needs, please don’t hesitate to start a conversation. Our team is available during normal business hours in Australia, but you can always leave your email and message and we will respond to you ASAP.

Is it secure?

Yes. We use SSL and server separation strategies. Additionally, your Accounting software also has it’s own layer of security to protect your details.

How is this different from EDI?

It’s the same concept as EDI ­ electronically transferring data from one system to another, but there is nothing to install. Link4 is noninvasive. It won’t have an impact on any software systems you currently use.

FOR SUPPLIERS

What are the benefits to me sending invoices?

Link4 can mean increased cash flow as invoices make it into your client’s accounting system faster. There is no need to print and post, or PDF and email invoices. It is fast and simple. And you can track if the invoice has arrived, been accepted, paid, etc. Link4 includes dashboards so you can clearly see a payer’s history and you can track trends.

How do I get my customers using Link4?

Go to the ‘My Customers’ page and send an invite from that page. Link4 will send the details to your customer so they can connect, and you will be advised when they do.

How does it work if my customer hasn’t registered on Link4?

Link4 works best when both the supplier and customer are connected, but if your customer has not made the connection yet, then the invoice is sent as a PDF.

How much does it cost?

Link4 is a Freemium solution so there is no charge to use it unless you want to upgrade to a monthly plan for the premium features. Even on the paid plans, the average cost is less than an Australian postage stamp to send an invoice. Have a look at the pricing page for full options.

Can I invite all my customers at once?

Yes. Link4 allows you to invite all the customers in your accounting system that you select to receive an invitation.

What happens if I want to discontinue using Link4?

If you are on a paid plan, just give us 30 days notice and we will terminate your subscription and you click a link to disconnect from Link4. If you are still using a free trial, just click the disconnect link.

FOR CUSTOMERS

What are the benefits to me receiving invoices through Link4?

It will save you time. No need to for manual data entry. No need to scan invoices to get them into your accounting software, or importing PDFs. And it saves you having to deal with all those paper invoices.

How do I get my supplier to use Link4?

Login to your Link4 account and go to “My Suppliers” page. You can send invitations to your supplier from there.

How much does it cost?

Being a Freemium solution, Link4 won’t cost you anything to use until you want to upgrade to the premium features. You can receive up to 50 invoices a month on the free plan. Even the paid plans have the average cost at less than an Australian postage stamp to receive an invoice or bill. Check out the pricing page for monthly plan details.

WE HAVE MORE VIDEOS TO HELP YOU WITH USING LINK4

How to Create a Link4 Account

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How to Invite Your Supplier to Link4

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How to Change Email Settings in Link4

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How to Change Your Logo in Link4

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How to reset your password

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