Customer Support Executive

Do you want a meaningful role with a company that is making a real difference in the small & medium businesses space? Do you want to be involved in one of the most important business operations areas in the world today: e-Invoicing? Then join our energetic and growing team… help us revolutionise an industry.

About the Role
We are currently looking for a Customer Support Executive for a part-time role to help grow our start-up while at the same time learning further skills related to customer support.

The role:
We are looking for an enthusiastic Customer Support Executive who will provide excellent, support for SMB and enterprise customers alike. The ideal candidate is a quick learner with a positive, can-do attitude, friendly personality, with strong problem-solving abilities. In addition to working with customers.

Experience with online support forums and communities is a plus!

Responsibilities  

  • Provide first-class customer support to both small business and enterprise end users.

  • Onboard, train, and proactively drive product adoption 

  • Foster an online community for Link4 customers

  • Report, profile, and when possible, diagnose new product issues.

  • Document product changes, maintain and improve online product support pages

  • Work with Product team to identify opportunities to improve Link4’s offering and reduce the number of support questions and issues

 

Requirements  

  • 1 or more years working directly with customers to resolve issues (support, technical account management or similar)

  • Comfortable troubleshooting problems with customers over the phone, live chat and via email and a natural curiosity about technology

  • Strong communication and collaboration skills, both within the immediate team and with other groups

  • Strong attention to detail and a sense of humor

  • Familiarity with support-ticketing systems